Your personal information is completely safe at Piko. We are fully transparent about what data we collect, why we collect it, and how we keep it protected — all explained here.
Piko (piko.onl) is an internationally licensed online gaming platform serving millions of users across Asia, including Bangladesh. We understand how valuable your personal information is — that's why protecting your privacy is one of our top priorities at Piko.
This Privacy Policy explains what types of information we collect, why and how we use it, and how your data is kept secure. Please read this policy carefully before using any of Piko's services.
This Privacy Policy applies solely to Piko's own platform. Third-party websites or services have their own privacy policies, and Piko is not responsible for those.
Your data is never sold. Only the limited information necessary to provide services is shared with third parties. No marketing messages are sent without your consent.
From the moment you create an account to your everyday use, Piko collects various types of information. This data is used to deliver the best possible service and to keep your account secure.
| Data Type | Example | How We Collect Data |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Directly at the time of registration |
| Contact Information | Email address, phone number | During registration and profile updates |
| Financial Information | BKash/Nagad number, bank account details | During deposits and withdrawals |
| Technical Information | IP address, device information, browser | Automatically |
| Usage Data | Game history, bet records, login times | While using the platform |
| Verification Documents | Passport/NID photo, selfie | In the KYC process |
Piko uses your information only for legitimate, specific purposes. We never use your data in any way that could harm you. The key reasons we use your information are outlined below.
Piko never sells your information to advertisers or data brokers. Your data is used solely to improve Piko's own services.
Piko shares your information with third parties only in strictly limited circumstances and under rigorous contractual agreements. We ensure that every third party adheres to our privacy standards.
Outside of the cases listed above, Piko does not share your information with any other party. All agreements with third parties include strict data protection clauses.
Piko uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser that help our site recognize you.
For login sessions, security tokens, and core platform functionality. These cannot be disabled.
To understand site visit statistics and usage patterns. You can disable this if you prefer.
To remember your language, theme, and other preferences. You can adjust these at any time.
Used to detect fraudulent activity and bots. Part of account security.
You can disable non-essential cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some site features.
Piko retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligations |
| Transaction Records | 7 Years | Anti-Money Laundering Regulations |
| KYC Documents | 5 years after account closure | Regulatory Guidelines |
| Customer Service Chat | 2 Years | Dispute Resolution |
| Log Files & IP | 12 Months | Security Monitoring |
| Marketing Preferences | Until Consent Is Withdrawn | User Preferences |
Unless a legal obligation applies, data is permanently deleted or fully anonymized at the end of the retention period.
As a Piko user, you have several important rights over your own data. We respect these rights and are committed to upholding them.
You have the right to know what information we hold about you.
You may request corrections to any inaccurate or incomplete information.
You can request deletion of your data unless a legal obligation requires us to retain it.
You may request that the use of your data be restricted in certain circumstances.
You can request a copy of your data in a machine-readable format.
You may withdraw your consent to marketing communications at any time.
For any data-related requests, please contact our customer support at: [email protected] — we will respond within 30 days.
Piko follows the highest industry security standards to protect your information. Our technical and organizational security measures safeguard your data against unauthorized access, damage, or leakage.
In the event of a security breach, we will notify the relevant authorities within 72 hours and inform affected users as quickly as possible.
Piko strictly does not collect or store information from anyone under the age of 18. Our platform is designed exclusively for adults.
We verify age at registration and do not allow minors to open accounts. If we discover that a minor has created an account, it will be closed immediately and all associated data will be deleted.
If a parent suspects their child is using Piko, please contact us immediately. We will take prompt action.
Piko reserves the right to update this Privacy Policy as needed. Revisions may be made due to legal changes, new technologies, or business developments.
The current version of this Privacy Policy 1.4, which January 1, 2026 Effective from date. Previous versions are available upon request.
We don't just say your data is safe — we prove it through action.
All your data is stored with AES-256 encryption. Neither hackers nor third parties can read it directly.
Piko never sells your personal information to advertisers or data brokers — that is a core principle we do not compromise on.
You have the full right to view, correct, or delete your data at any time — just send us a request.
Piko's Privacy Policy is built in accordance with international data protection regulations and is regularly audited.
Data is not retained beyond the necessary period. Once the retention period expires, it is permanently deleted or anonymized.
We are committed to responding to all privacy-related requests within 30 days.
The most frequently asked questions by users.
Read our Privacy Policy and play with peace of mind. At Piko, every piece of your information is fully secure and under your control.