At Piko Responsible Gaming — For fun, not addiction

Responsible gaming means keeping gaming an enjoyable form of entertainment — where you decide how much time and money to spend. At Piko, the foundation of responsible gaming is awareness, setting limits, and having the courage to ask for help when you need it.

When gaming starts going beyond entertainment and affecting other important areas of your life — family, work, finances, or mental health — it becomes a problem. Piko always wants your gaming experience to stay positive and in control.

The core principles of responsible gaming are: set a budget before you start, don't chase losses, don't treat winnings as income, and keep your emotions in check while playing.

The signs below indicate that the boundaries of responsible gaming are being crossed. Watch for them in yourself or someone close to you:

Piko puts you in full control of your gaming experience. You can set the limits below at any time — and any change takes 24 hours to take effect, so decisions made in the heat of the moment don't go through automatically.

If you feel you need a short or extended break from gaming, self-exclusion is your most effective tool. This feature lets you completely block access to your Piko account for a set period of time.

• Logging into your account is completely impossible while self-exclusion is active.
• During an exclusion period, Piko will not send any promotional emails or notifications.
• Once the exclusion period ends, your account does not reopen automatically — you need to submit a separate request.
• Self-exclusion requests can be submitted via [email protected] or through live chat.

Problem gaming is a mental health issue and nothing to be ashamed of. Getting the right help can lead to rapid improvement. Piko is always here to support you.

Piko strictly ensures that no one under 18 can access the platform. Age is verified at registration, but parents can also take their own steps to add an extra layer of protection.

• Device filtering: Install software on your family's computer or phone to block gaming sites.
• Password protection: Keep your Piko account login credentials out of your child's reach.
• Open conversation: Talk regularly with your child about the risks of online gaming.
• If you suspect something, let us know: If you suspect your child has accessed your account, let us know immediately.

The most effective way to game responsibly is to build good habits from the start. Following these simple guidelines will keep gaming fun every time.

• Decide how much time and money you're willing to spend before you start playing, and stick to that decision.
• Winning once doesn't mean you'll win again next time. Each game is independent.
• Avoid gaming when you're emotional — whether angry, sad, or overly excited.
• Take at least a 10–15 minute break after every hour of play.
• Never think of gaming as a source of income — it's entertainment.
• Spend time with family and friends, and keep up with other hobbies.
• If you're on a losing streak, stop playing — chasing losses only makes things worse.

Piko is more than a gaming platform — we're building a responsible community. Our responsible gaming policy isn't a formality; it's a core part of who we are.

• We never pressure you to keep playing or use aggressive advertising.
• No promotional communications are sent to users under self-exclusion.
• Our support team is trained in responsible gaming.
• We regularly review and improve our responsible gaming policies.
• No one under 18 can register on Piko — this is strictly enforced.